I forgot my password. How do I connect?
You can recover the password in one of the following ways:
(1) In the application: Click on the 'Forgot password' screen.
(2) Request your password from your administrator.
I switched phones and I could not connect. what can I do?
Your manager should authorize you to report attendance from the new device and discard the old device through the list of employees he sees in the personal area. This is because by default an employee is not allowed to report from multiple devices unless the manager approves.
Does it matter if the English letters in my password are uppercase or lowercase?
Yes, the password is case sensitive. That is, for the sake of the password, a and A are not considered the same letter. It is recommended to combine uppercase and lowercase letters in the password.
Can the employer restrict / block a reporting option from a particular computer?
for sure. An employer can block the employee and / or the branch and / or all employees in the company the possibility of reporting attendance from a specific computer, according to its definition.
Can the employer restrict / block a reporting option from a particular facility / location?
for sure. An employer can block the employee and / or the branch and / or all employees in the company the possibility of reporting attendance from their location or from a specific area, as defined.
I employ two workers. Is the system suitable for me?
Yes. The TrackUrs system is a modular system that is suitable for businesses from one employee to thousands of employees.
I have 500 employees. Can I use the system?
Definitely. The TrackUrs system is also suitable for businesses with thousands of employees.
Is the system capable of handling all types of my employees?
Right now. TrackUrs website receives attendance reports via the Internet, we are currently making efforts to provide the possibility of reporting attendance by phone and / or text message.
Do all my employees have to report attendance?
All employees must report their working hours, except for an employee whose working conditions and circumstances do not allow the employer any supervision (as opposed to no actual supervisors) of his working hours and rest.
I have 5 branches in the business. Is the system suitable for me?
Yes. You can set up branches (stores, projects, etc.) in the TrackUrs system and assign each employee to the appropriate branch.
Why do I need an online time clock?
An online attendance clock is a clock that makes it possible to report the presence of employees at any time and from anywhere, regardless of the employee's location and / or physical attendance clock, at low costs while saving the organization. There is no obligation to purchase an attendance clock; There is no need to install any software; There is no need to transfer the data from the watch to the software; Going online and getting started = simple, easy, agile, and economical.
Can attendance be reported only via the Internet?
In the TrackUrs system, it is currently only possible to report via the Internet, and we are currently making efforts to provide the possibility of reporting attendance by telephone and / or text message.
I have an employee who is posted abroad. Can he report his working hours abroad?
Yes, absolutely. The employee must log on to the TrackUrs website and report attendance in the same way as employees in the country report.
Is the site suitable for all countries of the world?
Yes, there is a whole mechanism on the site that defines the holidays of each country individually, including reference to the time differences between countries.
Is reporting presence on the TrackUrs system complicated?
Reporting the presence in the TrackUrs system is very simple: log in to the website, enter the email / phone and password and click on the login or exit button (depending on the case).
How can I transfer employee attendance data to my accountant / tax advisor?
Enter the menu of working hours reports on the TrackUrs website, and produce a report for the representative which contains all the necessary details according to Amendment No. 24, for the purpose of preparing the employee's salary. In addition, you have the option to export the email to Excel and email it The hours of the employees.
How do you start working? Can I start working today?
You can start working today. You can register and receive a username and password, go to the TrackUrs website and start working. There is no need to install any software.
Do I have to purchase a physical attendance clock?
No, there is no need to purchase an attendance clock. The TrackUrs system enables the reporting of employee presence via the Internet.
Can I handle a case where an employee forgot to sign an entry or exit?
Yes. The employer has the option to update the employee's attendance data when the employee forgot to report attendance (entry / exit) or in case the employer wants to update the employees' absences (vacation, illness, reserve, etc.).
Is it possible to add information about absences (vacation, illness, etc.) to the TrackUrs system?
The TrackUrs website includes common absences, such as: leave, full-pay sickness, part-time sick pay, etc. In addition, any employer can add reasons for additional absences relevant to his business.
Do I need to install any software on my computer / server to get started?
No. There is no need to install any software. To start working with the TrackUrs time clock, enter the TrackUrs website/application, enter the username and password, and start working.
What types of reports can I generate from the system?
An employer receives permission for the management interface of the TrackUrs website. In the management interface, various reports can be generated, such as: daily / monthly attendance report, missing movements report, on-line presence, employee list, reports to representatives. In addition, the employer can update parameters related to his business, such as: branches, reasons for absence, establishment of employees and updating attendance data.
What happens when my computer crashes? Can I still work with the TrackUrs system?
Definitely yes. You can work on the TrackUrs site from any other computer connected to the Internet.
Can I know which of the employees is late?
Yes, there are 2 ways to see who is late or absent from the employees:
1. Setting up alerts in the management system.
2. Enter the "Present On-Line" tab in the management system to see who is present and who is not.
Why do gibberish characters appear in the reports' Excel file? And how can this be fixed?
1. File > Open
2. From Text
3. Select csv File
* Make sure that Delimited is selected, and then click Next.
* On the next page, make sure that Comma is the only checkbox selected.
* Make sure that Text is selected in the next prompt.
* Click the Finish button to open the file correctly.